FAQ

Open the product you want, add it to your cart and go to checkout. Enter a UK delivery address and pay by card. An order confirmation email is sent to you as soon as the order is placed.

Yes, until it ships. Email support@nofara.shop with your order number as soon as possible. Once an order has shipped, you can send it back under our 30-day returns policy instead.

No. We deliver to addresses in the United Kingdom only.

Nothing: standard delivery is free on every UK order, with no minimum spend.

Allow an estimated 3–5 business days in total: 1–2 business days for us to process your order, then 2–3 business days in transit. Orders placed before 2:00 PM (UK time), Monday to Friday, start processing that same business day.

When your order ships, we email you a shipping confirmation with tracking information.

Yes. You have 30 days from receiving your order to request a return, whether the item is faulty or you have simply changed your mind. Items that aren’t faulty must be unused and in the condition you received them.

No. We send you a free prepaid return label to download and print, and there is no restocking fee.

We don’t offer exchanges. Return the item for a refund, then place a new order for the one you want.

Email support@nofara.shop with your order number and the item(s) you want to return. We reply with your return label and what to do next.

Approved refunds are processed within 10 days of your return reaching us, to your original payment method, in GBP.

By debit or credit card. Card payments are processed by Stripe.

All prices are in pounds sterling (GBP £).

Yes. Checkout is encrypted (SSL) and card payments are handled by Stripe, so we never see or store your full card details.