Returns & Refunds Policy

Last updated: 29 October 2026

If you’re not completely happy with your order, you can send it back within 30 days for a full refund. This policy covers every order placed on nofara.shop and delivered in the United Kingdom.

Return window

You have 30 days from the day you receive your order to ask for a return.

What you can return

We take back both faulty and non-faulty items, including if you’ve simply changed your mind.

• Items that aren’t faulty must come back unused (never installed or lit) and in the same condition you received them, ideally in the original packaging.
• Faulty, damaged or incorrect items can come back in any condition. When you contact us, please describe the problem briefly and, if you can, include a photo.

Exchanges

We don’t offer exchanges. If you’d like a different item, return the original for a refund and place a new order.

Cost of returning

• Returns are free: we give you a prepaid return label at no cost.
• We never charge a restocking fee.

How to return an item

1. Email support@nofara.shop with your order number and the item(s) you want to return.
2. We reply with your free prepaid return label for you to download and print.
3. Pack the item(s) securely, attach the label and drop the parcel off at the carrier location shown on the label. All returns are sent by mail.

Our returns address:

Please contact us before sending anything to this address, so we can match the return to your order.

Refunds

• When your return reaches us, we inspect it and email you to confirm.
• Approved refunds are processed within 10 days of your return reaching us.
• Refunds go back to your original payment method, in GBP (£). Depending on your card provider and bank, it can take a few extra days for the money to show in your account.
• Standard delivery was free, so you get back the full price of the item(s) you return.

Late or missing refunds

If your refund hasn’t arrived 10 days after our confirmation, first check with your card provider and bank, then contact us at support@nofara.shop and we’ll help.

Your statutory rights

This policy is in addition to your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, and does not affect them.

Contact us